Queenstown’s Millbrook Resort continues to ride the wave of awards success notching up another best hotel in New Zealand title, this time from the world’s leading travel website Wotif.com.
Wotif analysed more than 180,000 New Zealand customer reviews to find the favourite places to stay in New Zealand’s top destinations.
Millbrook achieved an average guest score of 4.74 out of five based on 182 reviews, which also makes the resort the number one hotel in Queenstown as well as New Zealand.
Millbrook Resort head of operations Brian Howie said the team and owners were always “extremely proud” to accept accolades that recognised the company’s commitment to exceptional guest service.
Millbrook is a stunning property set on 500 acres of beautiful grounds so it’s hard not to fall in love with the place. However it’s more than just being in a great location that makes Millbrook so special, said Mr Howie.
We consistently monitor and respond to guest feedback to ensure we always offer a world-class experience whether it’s the first or tenth stay with us.
We never sit back and think we’ve cracked it. We’re always looking at new ways to improve service levels and stay ahead of technology. Our discerning guests expect the best on all levels so we go out of our way to ensure we meet and exceed their expectations.
Based on guest feedback we recently upgraded our internet system and now offer free Wi-Fi across the resort which is a fantastic facility for our guests. We’ve also recently upgraded our golf cart fleet and installed state-of-the-art GPS systems in the carts to provide a more enjoyable and interactive golfing experience, said Mr Howie.
It’s our staff who make a guest’s stay so memorable. From the landscapers and green keepers who ensure Millbrook’s grounds look stunning year round, to the hotel reception and reservations team who greet you when you check-in. From the housekeepers who ensure our rooms are perfect for every guest to the restaurant, spa and health and fitness team, everyone plays a huge part in the guest experience.
To be named best hotel in New Zealand by a leading travel organisation such as Wotif.com is a wonderful honour. We’ll continue our hard work and strive to be the best golf and lifestyle resort in Australasia and the world,” said Mr Howie.
Just some of the other awards Millbrook Resort has received in the last year are - Best Golf Resort in Australasia at the World Travel Awards for the third year running in 2014, Best Luxury Wellness Spa for Australasia & Oceania in the World Luxury Hotel Awards 2013, and No 1 Hotel in New Zealand Trip Advisor Travellers' Choice Awards in 2013 and 2014.
Millbrook also continues to receive unprecedented and world-wide praise as co-host of the NZ Open earlier this year. Set to co-host with The Hills again next year (March 12 to 15 2015), Millbrook Resort has become synonymous with world-class golf and five-star luxury.
Wotif.com Australia and New Zealand product director Donna Rodios said “it’s no surprise that Millbrook Resort has come out on top with reviewers”.
It’s an iconic New Zealand property known for its dedication to service, luxurious facilities and stunning location, Ms Rodios said.
Some of the most popular words used to describe Millbrook Resort on guest reviews are testament to its high standards, with the likes of ‘outstanding location’, ‘immaculate’, ‘go the extra mile’ and ‘remarkable service’ making a regular appearance.
Picture caption:
Millbrook Resort Arrow Nine 9th Hole
For more information and high resolution images contact:
Brian Howie
Director of Operations
Millbrook Resort
T: 03 441 7000
E: brian.howie@millbrook.co.nz
W: www.millbrook.co.nz
OR
Naomi Lindsay
Southern PR
T: 03 441 1117
E: naomi@southernpr.co.nz
W: www.southernpr.co.nz
About Millbrook Resort
Millbrook is one of the world’s most celebrated hotels and resorts and was voted the Best Golf Resort in Australasia at the World Travel Awards in 2010, 2011 and 2012 and the Best Resort in New Zealand for 2011 and 2012 and 2013. It also won the title of Best Luxury Wellness Spa Australasia and Oceania in 2013.
Millbrook Resort received the Trip Advisor Travellers’ Choice Award for Top Hotel in New Zealand in 2013 and 2014 and also received the #15 Top Hotel in South Pacific, #22 for romance hotels in New Zealand, and #23 for luxury hotels in New Zealand in the 2014 awards. In May 2014 it was named a ‘Stellar Stay’ in Australia and New Zealand by leading travel website HotelsCombined.
Set in a natural, alpine amphitheatre against a backdrop of snow-capped mountain ranges on the outskirts of world-renowned tourism destination Queenstown, Millbrook was formerly a wheat farm with a 150-year history.
Many of the resort’s heritage features remain today including the original Millhouse, rustic buildings and a majestic avenue of trees, over 150 years old.
Millbrook, which celebrated its 20th Birthday last year, is a multi award-winning resort that features various levels of five-star accommodation, world class dining, the Spa at Millbrook (ranked among the Top Ten in the World by Conde Naste), a fully-equipped health and fitness centre, a championship 27-hole golf course, covered driving range, swimming pool, outdoor spa pools, tennis courts and kilometres of biking and walking trails.
Nearby you can enjoy the gold rush era village of Arrowtown with its many restaurants, cafes, museum and boutique shops. Queenstown is a year-round paradise with attractions including world-class wineries, five ski areas, great nightlife, multiple golf courses and award-winning restaurants and bars.
Millbrook Resort will once again play co-host to the 2015 NZ Open golf tournament, along with The Hills Golf Course in Arrowtown, from March 12 to 15 2015.
About Wotif.com
Wotif has more than 1,000,000 real reviews for hotels in Australia and New Zealand. The reviews are from real customers who’ve booked and stayed – no wotifs about it.
Top hotel lists were compiled based on Wotif reviews data up to 1 June 2014 for the most popular destinations in New Zealand and Australia. The top hotels have a higher overall reviews score than the average for hotels in the destination and have twice the average number of reviews than other hotels in the destination.
To find out more about Wotif’s real hotel reviews, visit http://www.wotif.com/reviews
