Privacy Policy

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Millbrook Resort is a Proudly Owned and Operated New Zealand Registered Company.


At Millbrook we strive to deliver outstanding products, services and experiences at every touch-point and guest interaction. We value your business and most importantly your loyalty. We recognise that privacy is an important issue.

Millbrook Resort is compliant with the Privacy Act 2020 that came into force on 1 December 2020. This Internet Privacy Policy demonstrates Millbrook’s commitment to assuring a strong and meaningful customer relationship, and addresses questions about the type of personal information we collect on our website.

On our website we collect information that you voluntarily provide in order for us to provide services and products, process reservations and other transactions you request, and provide customer service. We may also use the personal information we collect for other business purposes such as to better understand customer needs, enhance relationships, make appropriate offers, or facilitate third party offers we feel will be of interest to you.



Categories of Information Millbrook Collects


Making Reservations

When you make a reservation or purchase a package we will request your name and address information along with other information to assist with your reservation and stay such as credit card number, date of arrival/departure, or room preferences.


Requests for Information

When you request additional information related to our services or properties, we will request your name and contact information such as street address, phone number, and email address.


Sweepstakes and Competitions

On occasion, we conduct sweepstakes and competitions that offer the opportunity to win prizes. Each sweepstake has its own terms and conditions. Some sweepstakes require you to choose to enter and for others you will be entered automatically if certain elements described in the sweepstakes terms and conditions are met (eg. making a reservation with a certain credit card). As part of entering a sweepstake, certain personally identifiable information such as name and email address may be required.


Contacting Us by Email with Questions or Comments

When you send us an email we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalise your experience, and to continuously improve our service to you.


Information Security

Payments are processed through the secure DPS Payment Express system. Any credit card details stored for payments are done so on the DPS system. No credit card information is stored by us and Payment Express protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”).


Online Surveys

Occasionally, we may conduct online surveys to better understand the effectiveness of our website. Your participation in these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and email address.


Online Applications

Making an online application to a job advertisement on this website is a free and optional service that does not require registration. Job applications require you to complete mandatory fields (first name, last name, phone and email) so that Millbrook Resort and Talent Propeller can identify and contact you. We will never sell your Personal Information to any third party. 

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.

Our Websites include Social Media Features, such as the Facebook Widgets. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

By applying to a position advertised on this website you are requesting that Talent Propeller and Millbrook Resort have your personal information as a part of your application.


Image Gallery - Terms of Use

Millbrook Resort is willing to license the use of visual assets to you only if you accept all of the following Terms and Conditions of Use. Please read these Terms and Conditions carefully, because downloading and/or using the visual assets provided by Millbrook Resort by you will be deemed to be your acceptance that you are using the visual assets on the following Terms and Conditions.

All assets are free to use as long the full terms of use and licence rules are followed:


Collection of Information Through Web Technologies

We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are using and use "cookies" to (i) customize content specific to your interests, (ii) ensure that you do not see the same advertisement repeatedly, and (iii) store your password so you do not have to re-enter it each time you use the sites.


What are Cookies?

"Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes.
Cookies can store a user's ID and password, personalise home pages, identify which parts of a site have been visited or keep track of previous selections or purchases.
Cookies can enhance the user's visit.
The use of cookies is an industry standard - you will find they are used by most major commercial websites.


How We Issue and Use Cookies

We issue and use cookies to enhance your visit and the services we offer on the site. The site consists of hundreds of pages of content. We want you to be able to find the information and offers that interest you, as quickly and easily as possible. The use of cookie technology helps us to achieve that objective. We issue and use cookies to keep track of the areas of the sites which interest our visitors most. In doing so, we can determine areas of the sites that are most popular and those that are not.  Many improvements and updates to the sites are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. Visitors to the sites who accept cookies may be presented with targeted messages, offers and ads on the site and via email that we believe would be of value, based on observed preferences. If you have registered as a member of the site and accept cookies, we can tailor your use to your personal preferences, and it is easier and faster to take advantage of the sites' benefits. If you have submitted your email address, you may receive targeted messages we believe you will find of value. Remember, you may request to be removed from your email subscription lists.


Your Choice to Accept or Deny Cookies

You can choose whether to accept or deny cookies; your browser on your computer is often initially set to accept cookies. However, you can choose to deny cookies and continue browsing the sites. Keep in mind that your choice to accept or deny a cookie is different from your choice to accept/deny email messages.


Sharing Personal Information Collected on our Website

We may share personal information amongst select third parties (eg. Select hotels & resorts International) who offer goods or services we think may be of interest to you. From time to time we may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. For example, we may co-sponsor some sweepstakes or competitions on our site with other companies or we may provide prizes for sweepstakes and competitions sponsored by other companies. If you enter one of these sweepstakes or competitions, we may share your information with our co-sponsor or the third party sponsor. Use of shared information is subject to third parties' policies.

During the course of our business, we may also share aggregated demographic and statistical information that is not personally identifiable.

Legal Requirements - Millbrook will disclose personally identifiable information without your permission when we believe in good faith that such disclosure is required by law, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including this site).


Third Party Websites

We do not control and shall not be responsible for the collection of personal information by third party websites. Third party websites that are accessed through links on Millbrook’s website have separate privacy practices. We have no responsibility or liability for the practices and policies implemented by third parties on their websites. Third party websites may have received permission from Millbrook to use Millbrook logos or trademarks but will not offer a link to this Internet Privacy Policy. You may contact them directly to ask questions about their privacy practices and policies.

If you enter or choose to leave our website via links to other non-Millbrook sites (including those of our advertisers, content providers, vendors, affiliates and partners), your visits to those sites are not covered by this Internet Privacy Policy.


Effective Date

This Internet Privacy Policy is effective as of 15 August 2005.

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