Welcome to Millbrook Resort and 7 Ogilvie Lane
For your convenience please find below the Property Manual for your Resort Home and important guest information on the House Rules.
We hope that you have a wonderful stay with us.
Important Guest Information, House Rules
The Resort Homes are private residences managed by Millbrook Resort, we kindly ask that all guests staying within this accommodation type respects our property owners by complying with the following requests:
-
Please remove any soiled footwear before entering the property.
-
Any spillages on soft furnishings should be reported to Reception so our housekeeping team can attend to them promptly. To avoid further damage, please do not attempt to remove stains on upholstery.
-
Most wall heating thermostats have been pre-programmed (basic instructions for increasing/decreasing heat are in the online Property Manual). If you are unsure how to adjust the settings, please contact Reception so a staff member can assist you.
Thank you and we hope that you have an enjoyable stay.
7 Ogilvie Lane Property Manual
All of our Resort Homes and Luxury Retreat properties have been specifically tailored and designed to the requirements of individual owners, making your stay a unique experience. Within this manual we have included some information specific to this property relating to the operation of various components found within the house. We would like to remind you that this is a residential area with neighbouring properties and we ask that noise levels are kept to a minimum. Should any accidental damage occur, please inform a member of staff immediately to avoid any additional charges being incurred. Thank you for your care and consideration.
PHONES
Millbrook’s Hotel system is linked to the phone/s in this property.
- The extension for this property is 5787.
- For Reception - dial 0.
- For an outside line – dial 1. Calls will be charged to your account.
- For other internal numbers, such as restaurants and the Spa, please refer to the instructions on the phone, or the Millbrook compendium.
PRIVATE STORAGE
The owner has various cupboards and/or rooms around the property locked for private storage.
RUBBISH
There is a waste disposal unit located in your kitchen sink where you can dispose of soft food scraps and vegetable peel. Place the items you want to dispose of down the drain, turn on the cold water tap so water is running down the drain and press the button located behind the sink start the grinding. Press the button again to stop the machine. Please do not place chicken, fish or meat bones, banana skins (or any fibrous or hard foods) in the unit.
There are rubbish bins located in the drawer on the far, left side of the kitchen countertop. Outside of the property there is a GENERAL WASTE rubbish bin (red lid) which are collected on a Monday and a GLASS BOTTLE rubbish bin (blue lid) which are collected on a Friday. Please rinse all bottles and remove any lids before disposing of them to avoid contamination.
FIRE EXTINGUISHER
A small fire extinguisher can be found under the kitchen sink.
- Pull the pin on the extinguisher.
- Aim the nozzle toward the base of the fire.
- Squeeze the handle to release the extinguisher agent.
- Sweep from side to side until the flames are extinguished.
If the extinguisher is emptied and the fire is still not out, evacuate the property immediately.
SMOKE ALARM
If the smoke alarm has gone off for minor incidents such as burning toast, it can be disarmed by pressing the numbers on the keypad: 2, 5, 8, 0 then X. DO NOT disarm the alarm if a fire occurs. If the fire cannot be contained using the fire extinguisher, get out of the property immediately and call 111.
HEATING
RADIATORS
Heat from radiators can be controlled by turning the dial on the side of each one. The main thermostat panel for these radiators (on the wall opposite the guest bathroom) is set to a specific comfort level and once reached, the radiators will no longer heat up. The controls should not need adjusting, however if you wish to change the temperature, please only use the ARROW keys. After a few hours, the temperature will return back to the target temperature.
IMPORTANT: Please do not place anything up against heaters or use them as drying appliances.
UNDER-FLOOR (BATHROOMS)
Heating is controlled separately in each bathroom. The controls should not need adjusting, however you can change the temperature by selecting the circles and then adjusting the temperature using the ꓥ & ꓦ keys.
There are also heated towel rails in each bathroom – the on/off switch is behind each one.
GAS FIREPLACE (LOUNGE)
The fireplace is controlled by the grey remote which is located on the side table next to the armchair in the lounge.
- Press the large
button in the middle of the remote control to turn the fire on and use the + and – buttons to change the temperature.
IMPORTANT: The glass gets very hot. Never place items close to or up against the fireplace. If you have young children in your group, a fireguard can be requested from Reception to be delivered to the property. Always switch off the fireplace when the property is vacant.
KITCHEN
The kitchen is equipped with the following appliances for your convenience:
HOB
IMPORTANT INFORMATION:
- Do not use any other cooking pot or pan on this hob other than those provided in this kitchen or supplied by Millbrook’s Food & Beverage Department.
- Only use water and a soft cloth to clean the hob. Please let Housekeeping staff know if you can’t remove cooking residue.
- Do not allow pots or pans to boil dry as this can damage the hob surface.
- It is normal to hear electrical/clicking noises emanating from the hob when cooking.
Oven
- Then set the temperature for the cooking programme using the TEMPERATURE dial (this will differ slightly with each cooking setting).
- When finished cooking, turn the FUNCTION dial to the OFF
MICROWAVE
- Push the time you require from the panel on the right, e.g. for 25 minutes push 10 min x 2, then 1 min x 5.
- Press the START button.
- When finished cooking, press the STOP/RESET button.
EXTRACTOR FAN
Underneath the extractor fan you will find a panel of buttons. Use 1, 2 or 3 to turn the extractor fan on (depending on the intensity you require). To light the hob area, switch on the flashing button (far left). Turn off the extractor fan by pressing the ‘0’ button.
DISHWASHER
The dishwasher has two separate drawers. Detergent tablets are located in the cupboard under the sink.
- Press the
button.
- Load your dishes into the dish drawer.
- Select one of the programme options from the image below by pushing the
button.
- Place a dishwashing tablet in the tablet tray (in the middle of the cutlery basket). Close the drawer and press the
button on the front of the drawer.
LAUNDRY
For your convenience, the property is equipped with a washing machine and a dryer, as well as an iron and ironing board.
WASHING MACHINE
- The detergent tray is on the top left of the washer. Place laundry detergent in the compartment labelled II and fabric softener in the middle tray. Do not use fabric softener if you require the QUICK programme.
- To start the wash, press the POWER button and use the large dial to select the programme you require. Press START/PAUSE to begin the wash. If you need to pause the wash at any time, press START/PAUSE again. You can also select a new cycle once the wash is paused, if you require.
TUMBLE DRYER
- Check the lint filter is clean and the water tank is empty before every load.
- Sort and load items into the dryer drum, ensuring no items are in the way of the door.
- Press the POWER button to activate the dryer.
- The dryer will default to the ‘Everyday’ cycle. Select your desired drying cycle by turning the dial and your preferred drying options by pushing the buttons on the right of the panel.
- Touch the START/PAUSE button to start the cycle.
HOME ENTERTAINMENT
TV (LOUNGE & MASTER BEDROOM)
The loungeTV is operated by an iPad™ located on the desk before you enter the laundry. The master bedroom iPad is located on the bedside table in that room.
- Press the button at the bottom of the tablet (above the word LAUNCHPAD) to activate the screen. If a message which says ‘No Sim Card Installed’ appears, just ignore this message by sliding your finger along the Slide to Unlock icon, then press OK.
- Select which room you wish to watch TV from, i.e. LIVING ROOM or MASTER BEDROOM.
- Select the WATCH SKY icon.
- Press CHAN/PAGE arrow keys to change channels and the speaker icons for volume. To switch off, press the red POWER icon in the top left corner of the screen.
- Select the green TICK icon to complete the shut-down process.
- Please place the iPad™ back onto the dock to charge when finished.
- To access streaming services such as Netflix, please use the Samsung remote located in the tray on the ottoman in the lounge.
IMPORTANT: If using streaming services such as Netflix or Lightbox, please ensure you log out of your account when finished. Millbrook will not be responsible for other parties gaining access to your personal account.
SKYLIGHT WINDOWS
Skylight windows are located in both bathrooms and can be opened or closed by using the touch-screen in those rooms. Touch the HOUSE icon on the bottom right of the screen to display the controls. To open the window, touch the icon on the right-hand side and close the window by touching the icon on the left-hand side. You can stop the window before it reaches it minimum or maximum level by touching STOP.
Outdoors
BBQ
Instructions for operating the BBQ can be found on the inside door of the BBQ trolley. Please replace the cover when the BBQ is not in use.
IMPORTANT: For safety, always turn off gas appliances after use.
DUCKS
We kindly ask guests NOT to encourage the ducks onto the property by feeding them, as they will leave a mess on the patio and inside the house.
FURTHER INFORMATION
Should you require further assistance during your stay here at Millbrook, please contact Reception on ext 0.
Once again, we hope you enjoy your stay.
