Welcome to Millbrook Resort and 1 The Mews

For your convenience please find below the Property Manual for your Resort Home and important guest information on the House Rules.

We hope that you have a wonderful stay with us.

Important Guest Information, House Rules

The Resort Homes are private residences managed by Millbrook Resort, we kindly ask that all guests staying within this accommodation type respects our property owners by complying with the following requests:

• Please remove any soiled footwear before entering the property.

• Any spillages on soft furnishings should be reported to Reception so our housekeeping team can attend to them promptly. To avoid further damage, please do not attempt to remove stains on upholstery.

• Most wall heating thermostats have been pre-programmed (basic instructions for increasing/decreasing heat are in the online Property Manual). If you are unsure how to adjust the settings, please contact Reception so a staff member can assist you.

Thank you and we hope that you have an enjoyable stay. 

1 The Mews Property Manual

All of our Resort Homes and Luxury Retreat properties have been specifically tailored and designed to the requirements of individual owners, making your stay a unique experience.  Within this manual we have included some information specific to this property relating to the operation of various components found within the house. We would like to remind you that this is a residential area with neighbouring properties and we ask that noise levels are kept to a minimum. Should any accidental damage occur, please inform a member of staff immediately to avoid any additional charges being incurred. Thank you for your care and consideration.

PHONES
Millbrook’s Hotel system is linked to the phone/s in this property.

• The extension for this property is 5101
• For Reception - dial 0
• For an outside line – dial 1. Calls will be charged to your account.
• For other internal numbers, such as restaurants and the Spa, please refer to the instructions on the phone, or the Millbrook Compendium here.

PRIVATE STORAGE
The owner has various cupboards and/or rooms around the property locked for private storage.

RUBBISH
There are rubbish bins located in the draw to the left of the kitchen sink. Outside of the property there is a GENERAL WASTE rubbish bin (red lid) which are collected on a Monday and a GLASS BOTTLE rubbish bin (blue lid) which are collected on a Friday. Please rinse all bottles and remove any lids before disposing of them to avoid contamination. 

FIRE EXTINGUISHER
A small fire extinguisher can be found in the pantry cupboard.

1. Pull the pin on the extinguisher.
2. Aim the nozzle toward the base of the fire.
3. Squeeze the handle to release the extinguisher agent.
4. Sweep from side to side until the flames are extinguished.

If the extinguisher is emptied and the fire is still not out, evacuate the property immediately.

HEATING

WALL HEATERS (BEDROOMS)

1. Ensure the heater is switched on at the wall and also on the side of the heater.
2. Turn the FUNCTION dial to the  symbol and turn the TEMPERATURE dial to the desired heat level.
   
   
   
   IMPORTANT:  Please do not place anything up against heaters or use them as drying appliances.

GAS FIREPLACE (LOUNGE)
The fireplace is controlled by the remote which is located on the coffee table.

1. Press the ON button to ignite the fire.
2. Press the TEMP button to increase/decrease the temperature. Press the ON an OFF (arrow) keys to adjust.
3. Press the FUNC button to increase/decrease the size of the flame. Press the ON an OFF (arrow) keys to adjust.
4. To turn the fire off, ensure the display isn’t sitting on either of the TEMP or FUNC settings, then press the OFF

IMPORTANT:  The glass gets very hot.  Never place items close to or up against the fireplace.  If you have young children in your group, a fireguard can be requested from Reception to be delivered to the property.  Always switch off the fireplace when the property is vacant.

CEILING HEAT (LOUNGE)
There is a thermostat panel on the wall in the lounge (left side of the shelving unit) which should be pre-set to a comfortable level during colder months. Simply turn the dial to adjust the temperature if needed.

Kitchen
The kitchen is equipped with the following appliances for your convenience:

HOB
To use the gas hob:

1. The cooking rings are indicated by the black dot in the square next to each dial.
2. To turn the gas ring on, push down on the dial while turning it to the left until the flames appear.
3. Adjust the level of the flame by turning the dial further to the left.

 NB:  Always ensure the gas is switched off after use.

OVEN

1. To switch the oven on, turn the MULTIFUNCTION dial to one of the icons (see images below for explanation).
2. Turn the TEMPERATURE dial to your desired heat level.
3. When finished cooking, turn both the MULTIFUNCTION and TEMPERATURE dials to 0.
   
   

 MICROWAVE

1. Push the POWER LEVEL button and select the desired level of power from P1-P10 (P10 being the highest level).
2. Choose the cooking time by pressing numbers on the numerical keypad, then press START.
   
   

EXTRACTOR FAN
The extractor fan is located at the back of the gas hob. Turn the dial at the top right corner (1-3) to start the fan. The panel will raise slightly after a few seconds.  Turn it back to 0 to turn the fan off.

DISHWASHER
The dishwasher has two separate drawers. Detergent tablets are located in the cupboard under the sink.

1. Load your dishes into the dish drawer.
2. Place the detergent tablet into the dispenser on the inside of the door.
3. Press the ON/OFF button on top of the door, then choose your desired programme from the Wash Cycle Table below.
4. Ensure the door is closed properly – the cycle will start automatically.
   
   

LAUNDRY
For your convenience, the property is equipped with a washing machine and a dryer, as well as an iron and ironing board.

WASHING MACHINE
For quick use:

1. Turn on the POWER.
2. All settings can be adjusted to your washing preferences by pressing the white buttons.
3. Press the START/PAUSE button to begin the washing process.

TUMBLE DRYER
For quick use:

1. The dryer will start automatically when the dial is turned. Always turn the dial in a clockwise direction (to the right), do not turn it to the left or it could damage the turning mechanism.
2. The numbers indicate the amount of drying time in minutes.
3. Please remove lint from the filter after each drying cycle.

HOME ENTERTAINMENT

TV MEDIA ROOM (BEHIND DINING ROOM)

1. Press the WATCH TV button on the remote control.
2. Use the Vol and Ch buttons to adjust the volume and change channels.
3. Turn off the TV by pressing the .
   
   

TV (LOUNGE)

1. To turn on the TV, press the POWER button on the SAMSUNG remote control and use this same remote to adjust the volume and change the TV channels.
2. To access the apps such as Netflix and Prime, press the HOME button and select the app you wish to use.
   IMPORTANT: Please ensure you log out of your account when finished. Millbrook will not be responsible for other parties gaining access to your personal account.
3. To turn off the TV, press the POWER button again.
   
   

Bluetooth Speakers (Lounge & Master Bedroom)

1. For the lounge speaker (on the shelving unit), push the power button on the back of the speaker to turn it on (please do not remove the protective sleeve). For the speaker in the master bedroom, press the  icon on either the remote control, or the speaker itself, to turn it on.
2. For both speakers, go to ‘Settings’ on your device and scan.
3. Select PHANTOM-2B29 for the speaker in the lounge, and KONIX-D-BT1 for the speaker in the master bedroom.
4. Once the speakers have been paired, choose the app where you want to listen to music from on your device and start playing.

NB:  Do not, under any circumstances, remove either of the speakers from these areas (the speaker on the shelving unit must stay on its shelf – thank you).

OUTDOORS

BBQ

1. Open the doors to the BBQ and ensure the gas bottle valve is turned to the ON position and gas is flowing into the BBQ.
2. Push in the dial of the burner you want to use while at the same time, turning it to the left (anti-clockwise) until you hear the burner ignite and see a flame (you may have to repeat this step a couple of times if at first it doesn’t work).
3. Let the dial out and adjust the flame by turning it to the left further.

IMPORTANT:  For safety, please ensure the gas bottle is turned to the OFF position after each use.

OUTDOOR GAS FIREPLACE
To turn on the outdoor gas fireplace there is an on/off switch located at floor level behind the leather recliner chair in the lounge.

IMPORTANT:  Please remember to turn off the switch on the wall when the fireplace is not in use.

DUCKS
We kindly ask guests NOT to encourage the ducks onto the property by feeding them, as they will leave a mess on the patio and inside the house.

FURTHER INFORMATION
Should you require further assistance during your stay here at Millbrook, please contact Reception on ext 0.

Once again, we hope you enjoy your stay.